DATA PROTECTION DECLARATION
This data protection declaration informs you about the type of personal data we process, why we need it and how you can object to its collection.
Café Léman SA, a subsidiary of Caviar House Airport Premium, is committed to protecting the privacy of its customers.
Data protection is a matter of trust, and trust is important to us. We respect your personality and your privacy rights. We also seek to ensure that your personal data is protected and processed in accordance with the law. We are committed to having your consent to the processing of your personal data
We affirm our commitment to your privacy by applying the following principles.
You decide for yourself how your personal data is processed.
To the extent permitted by law, you may at any time choose the processing of your data, withdraw your consent or have your data deleted.
Your data will not be sold.
Your data will only be passed on to selected third parties mentioned in this data protection declaration and only for the purposes explicitly stated. If we entrust third parties with data processing, they are obliged to comply with our data protection requirements.
You will find detailed information on how we process your data below:
- Who is responsible for processing the data ?
- How do we collect your data ?
- Why do we collect personal data ?
- What data are stored, and what are they used for ?
- How long are your data kept ?
- Where are the data kept ?
- For what purposes do we process your personal data ?
- What rights do you have regarding your personal data?
- Is your data passed on to third parties ?
- How are marketing analysis and targeting plugins used ?
- What is a cookie and what is it used for ?
- What are social plugins and what are they used for ?
- Data security.
- Changes to this data protection declaration
- Who is responsible for processing the data ?
Café Léman SA, a subsidiary of Caviar House Airport Premium, is the data controller for the data processing described here. If you wish to exercise your rights with regard to your personal data or if you have any questions or concerns about the way in which they are processed, you can contact us as follows:
Café Léman SA,
17 avenue de Rhodanie,
CH-1007 Lausanne,
Phone +41 21 546 86 76,
We will endeavour to respond to your questions or concerns without delay.
- How do we collect your data ?
First of all, we collect your data because you provide it to us. This may be data that you enter (e.g., in a contact form).
Other data is automatically collected by our computer systems when you visit the site. This is mainly technical data (e.g., Internet browser, operating system or time of access to the page). This data is collected automatically as soon as you access the site.
- Why do we collect personal data ?
We are aware of the importance you attach to the careful handling of your personal data.
The personal data we process is used in the context of our business relationship, or more generally to be able to communicate with you, to refine the topics of interest to you, to send you information that is relevant to you and to maintain our list of contacts and customers.
In short, we process your data solely for the purpose of meeting your expectations.
Some of the data is also collected to ensure that the website is correctly provided.
- What data are stored, and what are they used for ?
- When using the cafeleman.ch website
Each time you visit our website, the servers of our service provider temporarily record each session in a log file. The following technical data is collected.
- IP address of the requesting computer
- Date and time of access
- The web page that immediately preceded the connection and, if applicable, the keyword searched for
- Name and URL of the file accessed
- Searches carried out (time of day, general search function on the product site, etc.)
- Operating system of your computer (provided by the user agent)
- Browser used (provided by the user agent)
- Type of device in case of access from a mobile phone
- Transfer protocol used
The collection and processing of this data allows us to secure and make the system more reliable, to carry out error and performance analyses, to produce internal statistics and to optimise our Internet offer. It also enables us to tailor our website to our target groups, i.e. to offer targeted content or information that may be of interest to you.
The IP address is also used to determine the language of the website. In addition, it is analysed together with other data for information purposes and to combat attacks on the network infrastructure or other illegal or abusive use of the website. If necessary, it is used for identification purposes in criminal proceedings and in civil and criminal proceedings against the users concerned.
Finally, we use cookies as well as applications and support tools (which rely on the use of cookies). You can find more information about this in the sections of this data protection statement on cookies, tracking tools, advertising and social plugins.
These data processing operations are legally based on our legitimate interest.
We cannot guarantee compliance with the data protection provisions on external websites that are accessible via a link on our website.
- When creating a customer account
By creating a password protected customer account, you will be able to consult your completed, in progress and recently dispatched orders. You will also be able to consult your personal data and manage your news bulletin preferences.
To process your order, we need your name, your address and your exact payment details. We use your email address to confirm your order and dispatch and communicate with you. It also allows us to check your identity (identifier) when you connect to your customer account.
When users delete their accounts, the data associated with the account are also deleted, subject to legal retention requirements. If you decide to delete your account, it is your responsibility to back up your data before doing so. We are authorised to irreversibly remove all data retained while the user account was active.
- When using a contact form
You can use a form to contact us, in particular for organising private events. To do so, you must provide the following personal data.
- Last name and first name
- Email address
- Phone (optional)
We use this data and other optional information only to respond to your request in the best possible way. As far as the legal basis is concerned, we justify these data processing operations by our legitimate interest or, if you contact us with the aim of concluding a contract, by the performance of the pre-contractual measures that you ask us to carry out.
- If you subscribe to our NEWSLETTER
You can subscribe to our newsletter by clicking “NEWSLETTER” in the secondary menu at the bottom of our website.
You will then receive a confirmation request by e-mail which will indicate the purposes for which your personal data will be processed, which you can selectively accept or refuse.
If you have subscribed to our newsletter and you no longer wish to receive our mailings or no longer wish to receive some of our mailings, you can unsubscribe at any time, from all the mailings to which you have subscribed or you can unsubscribe selectively. To do so, simply click the “unsubscribe” link at the bottom of the newsletter. If you choose to unsubscribe from all our mailings, your data will be automatically deleted from the file provided for this purpose.
- For any request by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request), will be recorded and processed by us for the purpose of dealing with your request. We will not share this information without your consent.
- How long are your data kept?
We keep your personal data for as long as we consider it necessary or appropriate to ensure compliance with applicable laws or as long as it is necessary for the purposes for which it was collected. We will delete your personal data as soon as it is no longer needed and in any case after the maximum retention period set by law.
- Where are the data kept ?
Your data are stored in databases located in Switzerland. We are required by law to inform you of the name of the holder of the file containing your personal data. This is Café Léman SA, 17 avenue de Rhodanie, CH-1007 Lausanne.
- For what purposes do we process your personal data ?
The personal data we process is used in the context of our business relationship, or more generally to be able to communicate with you, to refine the topics of interest to you, to send you information that is relevant to you and to maintain our list of contacts and customers.
In short, we process your data solely for the purpose of meeting your expectations.
We process your personal data for the following purposes:
- If you fill in a contact form, we use your data to answer your questions, to send you information or to perform other tasks on your request.
- If you are an existing customer, we may send you advertisements about our products and services using, for example, your name and postal address.
- If you subscribe to a service such as our newsletter by providing us with your email address and name, we use this data to send you our newsletter.
- If you interact with us on third party social networks, we process related data on those networks (our interactions with you on a third party social network will be subject to the privacy policies and terms of use of that social network).
- We process the metadata we collect from you in order to improve our Website, to analyse traffic patterns and Website usage, for targeted marketing purposes, to develop and analyse statistical and demographic data or to optimise our online presence and marketing efforts.
- What rights do you have regarding your personal data ?
You have the following rights regarding your personal data.
- You can request access to your stored personal data.
- You can have your personal data rectified, completed, locked or deleted. Data can be locked instead of deleted if there are factual or legal obstacles to deletion (e.g. legal retention obligations).
- If you have created a customer account, you can delete it or have it deleted.
- You can object to the use of your data for marketing purposes.
- You can withdraw your consent at any time with effect for the future.
- You can demand the transfer of your data.
In addition, you have the right to lodge an appeal with a data protection authority at any time.
- Is your data passed on to third parties ?
We do not sell your data.
Your personal data may be passed on to selected service providers and only insofar as this is necessary for the provision of the service. These are IT support providers, subscription card issuers, transport providers (e.g. Swiss Post), our Internet service provider (see section on website usage) and the service providers mentioned in the sections on tracking tools, social plugins and advertising.
Your data may also be passed on to companies of the Caviar House Airport Premium group and Caviar House & Prunier group NV. These other group companies are authorised to use your personal data in their own interest for the same purposes as we do. This applies in particular to the use of your personal data for individualised and personalised analyses of customer behaviour and direct marketing activities.
- How are marketing analysis and targeting plugins used ?
In order to design and continuously optimise our website to meet the needs of our users, we use the web analysis services of Google. The following data processing is subject to your consent.
Our website uses marketing analysis and targeting services provided by third-party companies (providers). These services are made possible by the use of cookies. The data generated by the cookies about your use of the site, including your IP address, is transmitted to and stored on servers that may be located abroad, including in a country with a lower level of data protection than Switzerland or the European Union.
The provider will use this information to evaluate your use of the site, to compile reports on site activity and to provide other services relating to site activity and Internet usage. The provider may disclose this data to third parties where required to do so by law or where such third parties process the data on their own behalf.
Our site uses the following advertising and analysis services:
- Google Analytics de Google Inc.
- Google Remarketing Tag de Google Inc.
- Google Tag Manager de Google Inc.
- What is a cookie and what is it used for ?
The first time you connect to the www.cafeleman.ch website, you are warned by a banner at the bottom of your screen that information relating to your browsing is likely to be recorded in files called “cookies”.
Cookies are small files stored on your computer or mobile device when you visit or use our website. Cookies store certain preferences via your browser as well as data about the interaction with the website via your browser. A cookie may be assigned an identifier when it is set, which allows your browser to be identified and the data in the cookie to be used. You can set your browser to display a warning on your screen before a cookie is stored. It is also possible to forego the benefits of personal cookies. In this case, certain services will not be accessible.
We use cookies to analyse general user behaviour. The aim is to optimise our digital interfaces to make them easier to use and to make the search for content more intuitive. We want to be able to design and structure them in a more comprehensible way. We want to adapt our digital interfaces to your needs and make them more user-friendly. With the help of cookies, we can enrich the website with targeted content or information that may be of interest to you.
Most browsers accept cookies by default. However, you can configure your browser so that no cookies are stored on your computer or so that you are always notified when a new cookie is stored. The following links explain how to configure the handling of cookies.
- Google Chrome for desktop
- Google Chrome for mobile devices
- Microsoft Windows Internet Explorer
- Apple Safari for mobile devices
The deactivation of cookies can also be done directly via the Cookie Notice for GDPR & CCPA tool set up on the site www.cafeleman.ch. Interactive, it enables you to manage your cookies via a banner available at the bottom of the page viewed. To deactivate a cookie, click “refuse”.
The deactivation of cookies may make it impossible to use certain functions of our website. The data processing described in this paragraph is legally based on our legitimate interest.
- What are social plugins and what are they used for ?
You can use the following social plugins on our website.
- Instagram.com from Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA)
- YouTube (LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA).
Social plugins are used to personalise our web pages. By default, the plugins are deactivated on our websites and therefore do not send any data to social networks.
You can activate all plugins by clicking the “Activate social media” button (2-click solution). Click again to deactivate the plugins.
If the plugins are activated, your browser establishes a direct connection to the servers of the social network in question as soon as you visit our website. The content of the plugin is transmitted directly from the social network to your browser, which integrates it into the website.
Once the plugin has been integrated, the respective provider is informed that your browser has called up this page of our website even if you do not have an account with this social network or are not logged in at the time. This information (including your IP address) is transmitted directly from your browser to a server of the provider (usually in the USA) and stored there. We therefore have no influence on the management of the data that the provider collects through the plugin.
If you are logged in to the social network, the social network can link your visit to our website directly to your user account. Similarly, if you interact with the plugins, this information will be transmitted directly to a server of the provider for storage. This information may also be published on the social network and, under certain circumstances, presented to other users of the social network.
The provider of the social network may use this information for advertising and market research purposes, or to better tailor its offer to the needs of customers. It is possible that profiles of usage, interests and relationships will be established in order to evaluate your use of our website in relation to advertisements presented to you on the social network, for example, or to inform other users of your activities on our website and to provide you with other services related to the use of the social network.
To find out about the purpose and extent of data collection, how the social network providers process and use the data, your rights in this respect and the possibilities of configuring your equipment to preserve your privacy, please consult the data protection statements of the individual providers directly.
If you do not want the provider of the social network to associate the data collected via our website with your user account, remember to log out of the social network before activating the plugins.
The data processing described in this paragraph is dependent on your consent.
- Data security
We use appropriate technical and operational security measures to protect the personal data we hold from manipulation, partial or complete loss and unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.
We also take data protection within our company very seriously. Our employees and external service providers are bound by confidentiality obligations and the provisions of the Data Protection Act.
We take appropriate precautions to protect your data. However, we ask you to be careful when transmitting information via the Internet and other electronic means, as we cannot guarantee the security of information transmitted in this way.
- Changes to this data protection declaration
Last update: March 2021